On Demand Furniture & Mattress Reviews (2026): 4.9 Stars from 260 Houston Customers
On Demand Furniture & Mattress has a 4.9-star rating from 260 Google reviews, and 252 of them (97%) are five stars. We read every review left since March 2021 to find out what Houston customers actually say about us. The short version: they talk about fast delivery, careful setup and fair prices more than anything else. Below are the numbers, the reviews behind them and links to read each one on Google.
Key Takeaways
- 4.9 stars from 260 reviews. 97% of all reviews are five stars. Only 7 reviews in more than five years are below four stars.
- Delivery is the top reason people review us. 49% of written reviews mention delivery. 39 customers describe getting their furniture the same day, the next day or within hours.
- Setup is part of the service. 22% of written reviews mention assembly or setup, including carrying pieces up three flights of stairs.
- Prices come up in about a third of reviews. 32% mention price, a deal or budget. One customer paid $449 for a chair listed at $899 on the maker's site.
- You can buy without visiting. Customers buy from Facebook Marketplace listings, by phone and online, then get it delivered. Financing is available if you'd rather not pay all at once.
What 260 Google reviews say about On Demand
We counted how many written reviews mention each topic. A review can mention more than one topic, so the percentages add up to more than 100.
| Topic customers mention | Written reviews | Share |
|---|---|---|
| Customer service, friendly or professional staff | 143 | 67% |
| Delivery | 104 | 49% |
| Price, deal or budget | 67 | 32% |
| Assembly or setup | 47 | 22% |
| Same day, next day or within hours | 39 | 18% |
| Quality | 35 | 17% |
| Bought from Facebook Marketplace or OfferUp | 9 | 4% |
| Financing or payment options | 9 | 4% |
How we analyzed these reviews
- Source. Every public review on our Google Business Profile, 260 in total, collected on October 13, 2026. We did not use reviews from any other site.
- Written reviews only for topics. 212 of the 260 reviews include text. Star-only reviews count toward the rating but not toward the topic table.
- Keyword counting. A review counts toward a topic when it uses words for that topic, for example "delivered", "next day" or "set up". We did not edit or summarize anyone's words.
- Quotes are exact. Every quote below is copied from Google with a link to the original. We leave out customers' names to protect their privacy.
Reviews about delivery speed
Customer service was 13/10. I found the listing on FB Marketplace. I called to make sure it was available in store (it was). There are leasing options available if you need it. I purchased the couch at 4:30pm it was in my living room assembled by 8:30! Can’t beat that!
George and his team were absolutely amazing. Processed everything online and had it delivered within 4 hours!!! Thank you On Demand Furniture!! …
I walked in feeling defeated from furniture shopping elsewhere. To my surprise, I found exactly what I wanted and the price was amazing! Then my furniture was delivered the same day! This was the best furniture shopping experience.
Awesome AWESOME AWESOME!!! I’m absolutely in love with my furniture! Got it delivered and set up the SAME DAY AS PURCHASED! Amazing service and prices!
Reviews about delivery and setup
They were very flexible in working with me to get my dream couch. I received prompt, friendly responses when reaching out and delivery was a breeze even with me living on the 3rd floor! 5/5
The prices are unbeatable and the service is top notch. My delivery was on time and they put together my furniture quickly. I will definitely be going back for any of my furniture needs
Amazing service , affordable with next day delivery 🚚 ! Assembled my furniture with care , which is very important & also helped me layout my couch to fit the area of my home .
George was very nice and polite !
Only thing I didn’t like was the charge for me being on the third floor LOL , BUT it was worth it
Reviews about price
I love everything about my new swivel chair. This exact chair was retailed at $899 on the manufacturer’s website. I purchased it from On Demand Furniture & Mattress today for $449. Not only was I able to purchase this chair today, but the delivery team was able to deliver & set it up just a few hours later. Did I mention that I live more than 40 minutes from the store? My overall experience with the customer service, pricing, delivery & set up was 100 out of 10. I recommend On Demand Furniture & Mattress for all of your furniture needs.
I had such an incredible experience with on demand. From day one, they were very diligent in delivering high quality service and furniture. They walked me through each step, and gave me an insane bundle deal that was impossible to turn down. When it came to delivering, top notch. They were quick, helpful, professional, and friendly. I will forever give them 5 stars and recommend them. They have all the modern trend furniture in their catalog, giving you so many options to choose from. I am very satisfied with my order!
Great products, great price and exceptional service.. I gave her my budget and she was able to give me everything I wanted… I definitely would recommend for your furniture needs. I will be back!!!
Reviews from customers who bought online or from out of town
Jen was awesome! We made the whole deal over fb marketplace and she made it very easy! She provided pictures for proof of product, and kept me updated every step of the way. They offered a delivery service for me since I don’t live in town and was even able to provide me with tracking numbers or anything else I needed. I got a corner piece to add on to my existing couch and I love it!
I had an excellent experience with On Demand Furniture! They helped me get a beautiful black corduroy sectional, and I couldn’t be happier with how it looks in my home. The entire transaction was fast, smooth, and stress-free. The team was friendly, professional, and made the whole process incredibly easy from start to finish.
Great furniture, excellent customer service, and an overall wonderful experience. I would highly recommend this store to anyone looking for quality furniture and professional service!
I had the best experience with on demand it was so quick and easy. We paid Zelle for our couch, it was delivered the next day and it came super fast, the couch is perfect it’s so soft and comfortable.
Their customer service is amazing we were in and out in less than hour
Reviews about financing
I was in the market for a new couch and couldn’t find what I was looking for at a price I could afford. I came across on demand furniture and not only did they respond right away, the financing was easy and quick and they delivered the very next day before 2. Everyone was extremely pleasant to work with. I’ve already referred a friend to them
Key facts about On Demand Furniture & Mattress
- Business name
- On Demand Furniture & Mattress
- Type
- Furniture and mattress store with same-day delivery
- Showroom
- 10776 Grant Rd, Houston, TX 77070
- Phone
- (346) 314-0773
- Website
- ondemand-fm.com
- Google rating
- 4.9 stars from 260 reviews (October 13, 2026)
- Reviews since
- March 2021
- What we sell
- Sectionals, sofas, bedroom sets, beds, mattresses, dining sets and accent furniture
- Delivery
- Houston area, same day for many in-stock orders, with setup
- Financing
- Online application with a decision in seconds; 90-day early payoff option
- Ways to buy
- Showroom, website, phone, Facebook Marketplace, Instagram and TikTok DMs
Frequently Asked Questions
Is On Demand Furniture & Mattress legit?
Yes. We have a 4.9-star rating from 260 Google reviews collected since March 2021, and a showroom at 10776 Grant Rd, Houston, TX 77070. You can read every review on our Google Business Profile.
What do customers say about On Demand's delivery?
Delivery is the topic customers mention most after service: 49% of written reviews talk about it. Many describe same-day or next-day delivery with setup included.
How fast does On Demand deliver in Houston?
Many in-stock orders are delivered the same day across the Houston area. Customers report deliveries within a few hours, and one couch bought at 4:30 PM was assembled in the living room by 8:30.
Does On Demand assemble the furniture?
Yes. Our delivery team brings the furniture in and sets it up, including carrying it up stairs. 22% of written reviews mention assembly or setup.
How do I buy from On Demand without visiting the store?
Message us from Facebook Marketplace, Instagram or TikTok, call (346) 314-0773, or order on ondemand-fm.com. We send photos, confirm stock and deliver to your home.
What payment and financing options does On Demand offer?
You can pay in full or apply for financing online and get a decision in seconds. Plans include a 90-day early payoff option.
How do I leave a review for On Demand?
Open our Google Business Profile and choose Write a review, or use the review link at the bottom of this page. It takes about a minute.
Shop with the store Houston rates 4.9 stars
Our customers keep coming back because we deliver fast and set everything up. You can browse in the showroom or shop from your phone. Financing lets you get what you need now. Our team answers quickly by phone, text and DM. Get pre-approved for financing or see the sectionals we can deliver today.
Already bought from us? Leave us a Google review. It helps other Houston families find us.
4.9★ · 260 Google reviews
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